• Welcome
  • Learning objectives
  • Outline
  • Instructional presentation
  • Lesson 1
    • Introduction
    • Conflict in health care
    • Negative effects of conflict
    • Health care quality dimensions impacted
    • Importance of conflict
    • Benefits of conflict
    • Conflict escalation
    • Irritant stage
    • Challenge stage
    • Battle stage
    • Conflict intervention
    • Why does conflict prevail?
    • Team conflict
    • Summary
  • Lesson 2
    • Thomas-Kilmann model
    • Competing
    • Thomas-Kilmann model
    • Avoiding
    • Thomas-Kilmann model
    • Compromising
    • Thomas-Kilmann model
    • Accommodating
    • Thomas-Kilmann model
    • Collaborating
    • Case study 1
    • Knowledge check
    • Case study 1
    • Case study - collaboration
  • Lesson 3
    • Team collaboration
    • Case study 2
    • Conflict communication
    • Active listening - open questions
    • Knowledge check
    • Active listening - reflect back
    • Knowledge check
    • Case study 2
    • Collaborative engagement
    • Benefits of active listening
    • Collaborative language
    • Three step framework
    • Summary
    • Ombuds
    • Resources
  • Assessment
    • Question 1
    • Question 2
    • Question 3
    • Question 4
    • Question 5
    • References
    • References
    • End

Conflict Management in Clinical Care

  • pdf
    A survey of the impact of disruptive behaviors and communication defects on patient safety.
  • pdf
    Prevalence and factors of intensive care unit conflicts: the conflicus study.
  • pdf
    Interprofessional conflict and medical errors: results of a national multi-specialty survey of hospital residents in the US.
  • link
    UC Davis Ombuds
Conflict Management in Clinical Care
Conflict Management in Clinical Care
Conflict Management in Clinical Care
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